That is such a terrible piece. StackOverflow was already in decline before ChatGPT was released. The authors cherry-picked their data to show charts to prove their point.
The examples they give are not because customer expectations increased, but because they decreased. They are familiar examples of the price-based race to the bottom.
That is such a terrible piece. StackOverflow was already in decline before ChatGPT was released. The authors cherry-picked their data to show charts to prove their point.
ChatGPT accelerated the decline ever so slightly but it was already dying: https://blog.pragmaticengineer.com/stack-overflow-is-almost-...
Typical for product management literature: story over substance.
The examples they give are not because customer expectations increased, but because they decreased. They are familiar examples of the price-based race to the bottom.